Emergency Communications (2024)

Emergency Communications (1)

MERIDEN EMERGENCY COMMUNICATIONS

50 West Main St.

Meriden, CT 06451

(203) 238-1911

Welcome to the website of Meriden Emergency Communications, where public safety is our top priority. Every day, our team of highly trained and dedicated public safety dispatchers works tirelessly to ensure the well-being of our community.

With an average of approximately 76,000 administrative calls, 30,000 911 calls, and 50,000 calls of service processed annually, our dispatch center plays a vital role in emergency response. We are equipped to handle a wide range of situations, providing the necessary support and assistance to those in need.


Our dispatchers are more than just skilled professionals. They hold multiple certifications, including Connecticut Public Safety Telecommunicator, American Heart Association CPR, International Academy Emergency Medical, Fire and Police Dispatch Certifications, Criminal Justice Certifications, and National Incident Management System Certifications, among others. These certifications reflect their dedication to continuous learning and their commitment to delivering the highest quality of service.


At Meriden Emergency Communications, we understand the importance of swift and accurate communication during emergencies. Our dispatchers are trained to remain calm under pressure, ensuring that critical information is relayed efficiently to the appropriate responders. We work closely with our partners in law enforcement, fire service, and emergency medical services to coordinate a seamless and effective response to every call.


Through our website, you can learn more about our services, our team, and the measures we take to ensure the safety of our community.

MISSION STATEMENT

The mission of the City of Meriden Department of Emergency Communications is to efficiently and compassionately answer the public’s call for emergency service response, perform accurate and timely call handling and priority dispatch services for the community we serve, and to support police, fire and EMS responders in accomplishing their mission.

LEARN MORE ABOUT OUR DEPARTMENT AND A FEW OF OUR MANY PROGRAMS

Click HERE to Download our Facts About 911 Flyer!

PRIORITY DISPATCH SYSTEM

With these cutting-edge international protocols, our dispatchers have equipped themselves with an even higher level of expertise and efficiency in handling emergency calls. We understand the importance of every second when it comes to emergency situations, and that's why we have invested in this innovative approach. By following these international protocols, we can ensure that every call is handled with the utmost care, precision, and professionalism

PREPARED LIVE

Prepared Live enables citizens to use their personal technology to improve the 911 process. When you call 911 from your mobile device, you are able to share live video, photo, and GPS location with emergency personnel. You are also able to text with the 911 dispatcher, so even if you can't speak, you can communicate.

TEXT TO 911

Text to 911 provides residents with the ability to send a text message to 911 from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call. However, voice calls to 911 remain the best and fastest way to contact emergency services whenever it is feasible to do so. Text to 911 is only intended to be used when absolutely necessary or needed.

CT ALERT

The CT Alert Emergency Notification System enables the state and local 911 emergency communication centers to provide essential information quickly in a variety of emergency situations. To learn more or to opt in visit www.ctalert.gov.

CONTACTING OUR DEPARTMENT

To report an emergency, call 911

To report a non-emergency or for routine information, call (203) 238-1911

ADMINISTRATIVE OFFICES

David A. Boyce, ENP—Director of Emergency Communications

(203) 630-6266

dboyce@meridenct.gov

N’koy Moore—Assistant Director of Emergency Communications

(203) 630-6269

nmoore@meridenct.gov

Email Both Administrators Simultaneously

911@meridenct.gov

Meet the Director

David A. Boyce is the Director of Emergency Communications for the City of Meriden. With over 25 years of experience in Emergency Communications, David brings a wealth of knowledge and expertise to his role. He has a strong background in training, quality assurance, and management. For 25 years, David is has been a certified emergency medical technician and he has been an American Heart Association CPR instructor for 17 years. In addition, he is a justice of the peace and a notary public. David's dedication to public safety extends beyond his professional role, as he has volunteered with fire and emergency medical services and served as an Auxiliary Police Officer. He is a member of prestigious industry associations such as NENA (National Emergency Number Association), APCO (Association of Public Safety Communications Officials), MECCA (Managers of Emergency Communications Centers Association and IAED (International Academies of Emergency Dispatch). David also holds the esteemed certification of Emergency Number Professional (ENP). With his broad-based competence and commitment to excellence, David ensures that Meriden's Emergency Communications Department provides services that are of the highest standard.

Some useful numbers:

Director of Emergency Communications (203) 630-6266

Police routine numbers (listen to the menu for your dept.) (203) 238-1911

Police officer for report taking incidents after the fact (203) 630-6345

Records Department (203) 630-6237

Abandoned Vehicle Complaints (203) 630-6201

Detective Supervisor (203) 630-6272

Fire Department Administration (203) 630-5868

Fire Marshall Office (203) 630-4010

Child Seat Information Sgt. Zajac (203) 630-6215

Crime Suppression Unit (203) 630-6281

Animal Control Officer (203) 235-4179

Emergency Communications (2024)

FAQs

What is an example of emergency communication? ›

Emergency communications may include alerts and warnings; directives about evacuation, curfews, and other self-protective actions; and information about response status, family members, available assistance, and other matters that impact response and recovery.

What is the best emergency communication? ›

Read on to optimize your operations as a government enterprise responding to emergencies.
  1. Walkie-Talkies. ...
  2. Mobile Command Centers. ...
  3. CB Radios. ...
  4. Police Scanner Radios. ...
  5. HAM Radios. ...
  6. LTE Service for Emergency Communication Devices. ...
  7. Satellite Phones. ...
  8. Computers and Tablets.
Feb 29, 2024

What is the role of the emergency communication system? ›

An emergency communication system is the backbone of any organisation's ability to respond effectively during emergencies. It ensures timely and accurate information reaches all stakeholders, enabling them to take appropriate actions and minimise risk.

Are the most common type of communications used by emergency responders? ›

One of the most common ways emergency responders communicate is through portable radios. Radios work by transmitting and receiving electromagnetic waves of a certain frequency.

What are the different modes of emergency communication? ›

These systems can use many technologies, including short wave and two-way radio, public address, telephone and email, although most companies now use specialized software platforms. While some systems only facilitate one-way communication, most allow two-way communication between different parties.

What is an emergency communication procedure? ›

An emergency communications plan is a strategic, step-by-step process that specifies when, how, and with whom your business will communicate when an emergency occurs. This plan should cover all the different communication channels and who is in charge of sending messages.

What are the principles of emergency communication? ›

You can help your organization and your community prepare for, respond to, and recover from an emergency by using CERC's six main principles:2 be first, be right, be credible, express empathy, promote action, and show respect.

How to create an emergency communication plan? ›

8 Steps to Developing a Successful Disaster Communication Plan
  1. Anticipate Possible Disasters. ...
  2. Assemble a Team and Identify Spokespeople. ...
  3. Establish a Coordinated Plan of Action. ...
  4. Create a Clear Message. ...
  5. Identify Stakeholders and Tailor Messaging. ...
  6. Stay Up to Date. ...
  7. Strategize Social Media Use.
Jan 18, 2023

What radios are good after an EMP? ›

Not counting a cell phone, there are four types of small radios you could keep in a metal box to survive an EMP and use to communicate afterward. Ham radio, CB radio, GMRS radio, and FRS radio. You don't need a license to own or use FRS or CB radio.

What is the best form of communication in an emergency? ›

Top 10 Communication Methods in a Disaster Setting
  • Cell phone. ...
  • Landline telephone. ...
  • Satellite phone (Satphones) ...
  • Two-Way radio. ...
  • Citizens Band Radio (CB Radio) ...
  • Amateur Radio (HAM Radio) ...
  • Police Scanner. ...
  • Word-of-Mouth.

Would walkie-talkies work in an EMP? ›

One way you can invest in communicating with your loved ones in the event of an EMP is through long-range walkie-talkies. Depending on how far you live from your family you may be able to find walk-talkies with a range of 25 miles or even up to 38 miles on Amazon.com.

What are the duties and responsibilities for emergency communications? ›

Job Summary:

The Emergency Communications Operator will receive incoming calls on the 911 line, obtain relevant information, prioritize calls, and reroute them to medical emergency services, fire department, or police department.

What is the importance of emergency communication? ›

Each message, whether it is national security communications or a call to 911, is crucial to the citizens counting on the message to reach its destination. This is the importance of emergency communications; it is the foundation of a resilient community.

What is communication structure at an emergency? ›

In an emergency, various structures arise to manage the situation: an Operational Command Post in the field, a coordination committee in a municipality, province or at the National Crisis Center... It is important that all these people are in contact with each other.

What is emergency telecommunications? ›

ETC is a global network of organizations that work together to provide shared communications services in humanitarian emergencies.

What is an example of emergency messaging? ›

TEXT / EMAIL: (SITE NAME) EMERGENCY! A fire has been reported on the (site name) premises in (AREA [Example: 4th Floor - Conference Room A, etc.]), if you are in the building, evacuate immediately. If you are not in the area, stay clear so that emergency units and firefighters can work unimpeded.

What forms of communication are to be used during an emergency event? ›

Top 10 Communication Methods in a Disaster Setting
  • Social Media. a. ...
  • Mobile Applications (Apps) ...
  • Cell phone. ...
  • Landline telephone. ...
  • Satellite phone (Satphones) ...
  • Two-Way radio. ...
  • Citizens Band Radio (CB Radio) ...
  • Amateur Radio (HAM Radio)

What is the meaning of emergency communications plan? ›

An emergency communications plan (EC plan) is a document that provides guidelines, contact information and procedures for how information should be shared during all phases of an unexpected occurrence that requires immediate action. A strong EC plan provides step-by-step instructions for how to deal with a crisis.

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